Shipping Policy

Processing Time

We aim to process orders the same day whenever possible. Orders placed before 2 PM Eastern on a carrier shipping/pickup day are guaranteed same-day dispatch. Orders placed after the cutoff are processed as quickly as possible, but same-day dispatch is not guaranteed. Processing is not the same as carrier acceptance, and carriers do not pick up on Sundays or holidays.

Shipping Methods

We ship via insured, tracked courier services with temperature-controlled options for sensitive materials. Carriers include USPS and UPS. Standard delivery typically takes 2–5 business days after shipment (not after ordering). Faster 2-Day and Next Day Air options are available at checkout. Tracking details are emailed as soon as they are available.

International Shipping

We ship to most jurisdictions where the import of laboratory reference materials is legally permitted. Buyers are responsible for confirming that ordered products may lawfully be imported into their destination country and for paying any applicable duties, taxes, or import fees.

Restricted Destinations

Certain countries and U.S. states may restrict the import or sale of specific research materials. We reserve the right to cancel and refund any order that cannot lawfully be fulfilled.

Returns

Unopened products in their original, undamaged packaging may be returned within 14 days of delivery for a refund of the product cost. Shipping fees are non-refundable, and return shipping is the buyer's responsibility. Opened, damaged, or temperature-sensitive products are non-returnable for safety reasons.

Lost or Damaged Shipments

Report any visible damage or shortage within 48 hours of delivery to oryntislabz@gmail.com. We will work with the carrier to resolve insurance claims and arrange replacement where applicable.