Privacy Policy
Last updated: January 2026
Information We Collect
We collect information you provide when creating an account or placing an order, including name, shipping address, billing address, email address, phone number, and institutional affiliation. We also collect technical information automatically, such as IP address, browser type, and pages visited.
How We Use Information
- To process and fulfill orders, including shipping and customs documentation
- To provide customer support and respond to inquiries
- To send order confirmations, tracking updates, and documentation
- To comply with legal, regulatory, and tax obligations
- To detect fraud and protect the security of our services
Payment Information
Payment card details are processed by PCI-DSS compliant payment providers (including PayPal). SyntheticLab does not store full credit card numbers on its servers.
Sharing of Information
We share information only with service providers necessary to fulfill your order (shipping carriers, payment processors, customs brokers) and when required by law. We do not sell personal information.
Cookies
This site uses essential cookies to operate the shopping cart, sessions, and age verification. Optional analytics cookies may be used to understand site usage in aggregate.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. To make a request, contact privacy@syntheticlab.example.
Data Retention
We retain order and account information for as long as needed to fulfill orders, comply with legal obligations, and resolve disputes.
Contact
For any privacy-related questions, contact privacy@syntheticlab.example.