Frequently Asked Questions
If you can't find what you need, contact our team — we respond within one business day.
Products & Documentation
What are SyntheticLab products intended for?+
All products are sold strictly for in vitro laboratory research, analytical reference, and method-development purposes by qualified professionals. They are not intended for human or veterinary use, and no medical or therapeutic claims are made.
Do you provide Certificates of Analysis?+
Yes. Every batch is supplied with a batch-specific Certificate of Analysis detailing identity, purity, and the analytical methods used.
Where can I find Safety Data Sheets?+
SDS documents are included with every shipment and are available on request from documentation@syntheticlab.example.
Ordering & Accounts
Who is eligible to order?+
Orders are limited to professional researchers, institutional buyers, and qualified industrial customers aged 21 or older.
Do I need an account to order?+
Guest checkout is supported. Creating an account lets you track orders, save shipping addresses, and access prior documentation.
Payments & Security
Which payment methods do you accept?+
We accept major credit cards and PayPal at secure checkout. All transactions are encrypted end-to-end.
Is my payment information secure?+
Yes. Payment data is processed by PCI-DSS compliant providers. SyntheticLab does not store credit card numbers on our servers.
Shipping & Returns
How quickly will my order ship?+
Orders placed before 14:00 local time on business days are typically dispatched the same day, subject to documentation verification.
Do you ship internationally?+
We ship to most countries where local regulations permit the import of laboratory reference materials. Some products and destinations may require additional documentation.
What is your return policy?+
Unopened products in original packaging may be returned within 14 days. See our Shipping Policy for full details.